Withdrawal rights

Cancellation policy

Withdrawal rights

You are entitled to withdraw from the purchase agreement within 30 days without specifying any reason. The 30-day timeframe begins on the day on which you, or a third party nominated by you but not the carrier, received the goods.

In order to exercise your withdrawal right, please state your intention clearly (to Michael Alexander Konopitzky, Hütteldorferstrasse 135, 1140 Vienna, office@konopitzky.at, Phone: +43 1 9824174, fax: +43 1 9824174-12) either by letter, fax or email. You may use the withdrawal form provided for this purpose. However, this is not mandatory.

You can also fill in the withdrawal form (or make an unambiguous declaration) online and send it to our website http://kofferwelt.at/withdrawal.php  .

The deadline for withdrawal shall be deemed met if you send us notification of withdrawal before the period for such has expired.

What happens after withdrawal

If you withdraw from this purchase agreement, we will return all payment received from you (including postage, but excluding any surplus postage costs if you selected a shipping option other than standard delivery) immediately, but no later than 14 days from the date on which we received notification from you of withdrawal from the order. For this refund, we will use the same payment method as in the original transaction unless an express agreement has been made to use a different payment method. Under no circumstances will any charges accrue to you from this refund.

We will collect the goods. We will bear the shipping costs for the return. You will not have to pay for any loss in value of the goods you ordered unless, when the quality, features and functioning of the product are inspected, checks reveal that you were responsible for such depreciation through unnecessary use.

Withdrawal form

(If you would like to withdraw from the purchase agreement, please fill in and return this form.)

– To Michael Alexander Konopitzky, Hütteldorferstrasse 135, 1140 Vienna, office@konopitzky.at, Fax: +43 1 9824174-12

– I/We (*) hereby withdraw from my/our (*) purchase agreement for the following products (*)/service (*)

– Ordered on (*)/received on (*)

– Name of customer(s)

– Address of customer(s)

– Signature of customer(s) (if sent in paper form only)

– Date

(*) Please delete as applicable.

(EN - Aus: US)